Privacy Policy

1. Introduction

Zenova Global Trading Inc ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address
• Payment Information: Credit card details (processed securely through our payment provider)
• Order Information: Products purchased, order history, preferences
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Emails, customer service inquiries

3. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer service and support
• Send promotional emails (with your consent)
• Improve our website and products
• Prevent fraud and ensure security
• Comply with legal obligations

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract Performance: To fulfill your orders and provide services
• Legitimate Interests: To improve our business and prevent fraud
• Consent: For marketing communications (you can withdraw at any time)
• Legal Obligations: To comply with tax and accounting requirements

5. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To process your payments securely
• Shipping Companies: To deliver your orders
• Email Service Providers: To send you order updates and newsletters
• Law Enforcement: When required by law or to protect our rights

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of your customer relationship plus 7 years for accounting and legal compliance purposes.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Unsubscribe from marketing at any time

To exercise these rights, contact us at support@zenglobaltra.com

8. Cookies

We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption for payment transactions and secure data storage.

10. International Transfers

Your data may be transferred and stored in countries outside the EU. We ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or website notice.

13. Contact Us

For privacy-related questions or to exercise your rights:
Email: support@zenglobaltra.com
Phone: +39 350 868 6031
Address: 34 N Franklin Ave Ste 687, Pinedale, WY 82941, United States