Shipping & Returns

Shipping Information

Processing Time

Orders are processed within 2-3 business days. You will receive an email confirmation when your order ships with tracking information.

Shipping Methods & Delivery Times

• Standard Shipping: 5-7 business days
• Express Shipping: 2-3 business days
• International Shipping: 7-14 business days (depending on destination)

Shipping Costs

• Free standard shipping on orders over $100 USD
• Standard shipping under $100: $10 USD
• Express shipping: $25 USD
• International shipping calculated at checkout

International Orders

We ship worldwide. International customers are responsible for any customs fees, duties, or taxes imposed by their country.

Returns & Exchanges

Return Policy

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached.

How to Return

1. Contact customer service at support@zenglobaltra.com
2. We'll provide a return authorization and instructions
3. Pack items securely with original packaging
4. Ship to the address provided
5. Refunds processed within 5-7 business days after receipt

Return Shipping Costs

• Customer pays return shipping (unless item is defective)
• We recommend insured, trackable shipping method

Exchanges

For size or color exchanges, please contact us. We'll expedite your replacement order at no additional shipping cost.

Non-Returnable Items

• Items marked as final sale
• Personalized or monogrammed items
• Worn or washed garments
• Items without original tags

Contact Customer Service

Questions about shipping or returns?
Email: support@zenglobaltra.com
Phone: +39 350 868 6031
We respond within 24 hours